By default, when the system is first installed there are default values that are inserted on database so the system can be up and running. 

After the first installation, on the management system there are configurations needed to be changed so the system will display your company data. 

For the help and support page, it is changed from the management system on the following path

'System Configurations - URLs - Help And Support Website'.

The defualt value is help_and _support, and this is the value needed to be changed with your help and support page URL.